Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 029 2049 8181
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
The Penylan Surgery | Meddygfa Penylan
Search
Show Main Menu
  • Home
  • Appointments
    • Appointments
    • Choose Pharmacy
    • Home Visits
    • Times & Out Of Hours
  • Prescriptions
  • Services
    • Blood pressure form
    • Clinics
    • Covid-19 Vaccination Information
    • Change My Details
    • Fit Notes & Sick Notes
    • Hormone Replacement Therapy Medication Form
    • How To Register
    • Maternity Referrals
    • Suspected Urinary Tract Infections
    • Test Results
  • Surgery Information
    • Find us on Facebook
    • News
    • Our Team
    • Policies
    • Practice Booklet
    • Practice Location Map
    • Suggestions and Complaints
    • Times & Out Of Hours
  • Health Information & Support
    • Carers
    • Check your symptoms
    • Choose Pharmacy
    • Domestic Violence and Abuse
    • Health A-Z
    • Information For Parents
    • Keeping Me Well
    • Living and feeling well
    • NHS 111 Wales
    • Services Near You
    • Useful Links & Resources
    • What service do I need?
    • Your Covid Recovery
  • Contact Us

Suggestions and Complaints

If you have any suggestions on how we might improve our services then the Doctors or any other member of staff will be glad to listen.

We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria.

A copy of our Complaints procedure is available at Reception and can be found here: Penylan Surgery Concerns Policy.

A copy of our concerns form is also available to download here (DOCX, 28KB).

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

More information can be found in the 'Putting Things Right Leaflet':

https://cavuhb.nhs.wales/files/patient-safety-and-quality/putting-things-right-leaflets/

 

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Wills
& LPA
Vet
Ultrasound
Scanning
Hearing Aids
& Services
Ear Wax
Removal
Advertise Your
Business Here

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Social

  • Facebook

Contact

The Penylan Surgery | Meddygfa Penylan

72 - 74 Pen-Y-Lan Road | 72 - 74 Heol Pen-Y-Lan, Cardiff | Caerdydd, CF23 5SY

  • 029 2049 8181
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Wills
& LPA
Vet
Ultrasound
Scanning
Hearing Aids
& Services
Ear Wax
Removal
Advertise Your
Business Here