If you have any suggestions on how we might improve our services then the Doctors or any other member of staff will be glad to listen.
We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria.
A copy of our Complaints procedure is available at Reception and can be found here: Penylan Surgery Concerns Policy.
A copy of our concerns form is also available to download here (DOCX, 28KB).
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
More information can be found in the 'Putting Things Right Leaflet':
https://cavuhb.nhs.wales/files/patient-safety-and-quality/putting-things-right-leaflets/