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  • 029 2049 8181
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The Penylan Surgery | Meddygfa Penylan Providing NHS services
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Home > Suggestions and Complaints

Suggestions and Complaints

If you have any suggestions on how we might improve our services then the Doctors or any other member of staff will be glad to listen.

We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets with national criteria.

A copy of our Complaints procedure is available at Reception and can be found here: Penylan Surgery Concerns Policy.

A copy of our concerns form is also available to download here (DOCX, 28KB).

Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.

More information can be found in the 'Putting Things Right Leaflet':

https://cavuhb.nhs.wales/files/patient-safety-and-quality/putting-things-right-leaflets/

 

Last Updated 12 Mar 2025

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The Penylan Surgery | Meddygfa Penylan

72 - 74 Pen-Y-Lan Road | 72 - 74 Heol Pen-Y-Lan, Cardiff | Caerdydd, CF23 5SY

  • 029 2049 8181
© Neighbourhood Direct Ltd  2025
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Local Services
Ultrasound
Scanning
Vet
Hearing Aids
& Services
Ear Wax
Removal
Wills
& LPA